We are happy to accept the return of your purchase from Lucasoundvision under the following circumstances
We offer a full refund or exchange for items purchased onLucasoundvision, providing they are returned complete with packaging, accessories and in an ‘as new’ condition within 30 days of purchase.
This excludes bespoke items that have been made for you, including all speaker cables cut to length, and terminated speaker cables, unless faulty.
We will only issue refunds to the original payment method, and once we have received the goods back.
The cost of the return delivery charge is to be paid directly by the customer.
We recommend the item be returned via a track-able method and insured, we cannot be held responsible for loss or damage of an item being returned.
We reserve the right to charge a handling fee for any returned item, which does not comply with the above conditions.
Faulty damaged items;
The policy of Lucasoundvision is to fully protect the privacy of anyone who submits information to our company, by either phone, fax or who is using our website.
We fully respect the confidentiality of any personal details submitted to us, this information will only be used for communication and ordering purposes.
We ask people using our website not to submit any card details to us other than in the secure area of the WorldPay checkout or by phone or fax.
We will undertake never sell or circulate any information to any third party. The information will be retained for order processing and further communication purposes.